PURPOSE OF THE COMPLAINT POLICY
Despite having all the best intentions to provide a first class educational experience or business relations, it is virtually impossible for a school district to avoid some degree of dissatisfaction at some time or another.
Complaints can vary widely in their nature. The District currently has a formal complaint procedure for many different areas which applies if complaints are not handled informally. Complaints are usually about facilities, teacher assignments or vacancies, program placement or practice, some employee action, or instructional materials. Any complaint can be exacerbated if it is mishandled. It is more constructive to define the stages of the complaints procedure and create a set of principles against which you can measure your actions in each stage.
Board Policy on Complaint Procedures (BoardDocs)
Board Policy 1312.1, 1312.3, and 1312.4 are all included in this document as well as a complaint form and a chart of the complaint process. Chinese and Spanish translations are included in the link.